SMS Terms & Messaging Policy

These SMS Terms (“SMS Terms”) govern text messages sent by [Company Legal Name] in connection with eWall TMS (the “Service”) under the program name eWall TMS Alerts. They supplement our Terms of Service and Privacy Policy. By opting in to receive texts, you agree to these SMS Terms.

1. Program description

eWall TMS Alerts sends informational and transactional text messages related to use of the Service. Message types may include:

• account verification and security codes;
• driver invitations and onboarding links;
• load assignment, dispatch, and status updates;
• document, compliance, and settlement reminders;
• operational support notices related to the Service;

We do not use this program for third-party advertising. We do not sell or share mobile opt-in data or consent with third parties or affiliates for their marketing.

2. Consent / opt-in

You will only receive program texts after you provide prior express consent. Consent may be obtained by:

• providing a mobile number in the Service and confirming consent via checkbox or equivalent affirmative action;
• replying YES (or a similar confirmation) to an opt-in request text when required;
• a Carrier administrator enrolling a driver or user who has authorized the Carrier to receive operational texts at that number;

Providing a mobile number and consent is not a condition of purchasing goods or services, except where the message is required to deliver a security or account function you requested (for example, a one-time verification code).

If a Carrier administrator enrolls a driver or user, the Carrier represents that it has obtained any required authorization from that person to receive operational texts at the number provided.

3. Message frequency and rates

Message frequency varies based on your role and activity in the Service.

Message and data rates may apply.

Carriers are not liable for delayed or undelivered messages. Delivery depends on your wireless carrier and device.

4. Opt-out

You can cancel the SMS service at any time. Text STOP to the number that messaged you. After we process your request, you will receive a one-time confirmation and no further program messages, except a final confirmation if required. You may also disable SMS notifications in your Service account settings where available, or email support@example.com.

Opting out of SMS does not cancel your eWall TMS account or stop non-SMS communications (such as email) that you still receive under our Terms.

5. Help

For help, text HELP to the number that messaged you, or contact support@example.com.

6. Supported carriers

The program should be available on major U.S. carriers. Carrier participation may change without notice. Message delivery is not guaranteed on all networks or devices.

7. Privacy

We use phone numbers and related delivery metadata only to send the messages you consented to, to honor opt-out and help requests, to secure the Service, and as described in our Privacy Policy. Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes.

8. Eligibility

You represent that you are the subscriber or customary user of the mobile number you provide, or that you are authorized to consent on that person’s behalf, and that you are at least 18 years old (or the age of majority in your jurisdiction).

9. Changes

We may update these SMS Terms by revising the “last updated” date on this page. Material changes to the messaging program may also be disclosed by notice in the Service or by text where appropriate. Continued participation after changes take effect constitutes acceptance, except where additional consent is required by law.

10. Contact

SMS program questions: support@example.com. Legal notices: legal@example.com.